Netflix is without doubt one of the leaders within the on-line video streaming market. As it expanded throughout platforms, the corporate launched an app for Windows 10 methods. However, many customers have reported that the Netflix app keeps freezing on Windows. If you’re considered one of these customers, this text can be useful for you.
Netflix keeps freezing
If you face this situation as quickly as you register to the Netflix app, please test your subscription and register once more.
The attainable causes behind the difficulty within the dialogue are as follows:
- The Netflix server may very well be down.
- Problems with Internet connection or proxy. In some circumstances, utilizing a VPN may trigger the difficulty.
- Outdated Silverlight plug-in.
- Wrong date and time on the system.
To begin with, verify that your web connection is working by opening just a few web sites. Then strive these options:
- Check the Netflix server
- Disable any VPN or proxy on the system
- Check the date and time
- Reinstall the Microsoft Silverlight plug-in
- Update the Graphics card drivers
- Check for interfering third get together functions
- Re-install the Netflix app.
Now proceed with the next troubleshooting sequentially.
1] Check the Netflix server
If the Netflix server is down or you’re unable to stream movies on the Netflix web site, troubleshooting on the app can be ineffective.
You can test the standing of the Netflix server right here. If the server is down, you’ll have to wait until they right it from the backend. If Netflix is up, then strive streaming movies on the Netflix.com web site. In case the movies don’t work on one browser, strive one other one.
If the movies aren’t streaming on the Netflix web site throughout the browsers, it received’t work on the app both. If it really works on the browser, then proceed to additional options.
2] Disable any VPN or proxy on the system
While your intention behind utilizing VPN connections may differ, Netflix has been misused loads by way of VPNs. Thus, Netflix is cracking down on those that use VPN to entry their servers.
If you’re utilizing a VPN whereas making an attempt to entry Netflix, it’s advisable to disable the .
If you’re utilizing a Proxy on the system, you possibly can take away it to isolate the difficulty.
Click on the Start button and go to Settings > Network & Internet > Proxy.
Turn OFF the change for the Manual proxy setup.
three] Check the date and time
Incorrect date and time settings could cause issues whereas streaming movies by way of the Netflix app. Thus, confirm the date and time on the system and if wanted.
four] Reinstall the Microsoft Silverlight plug-in
The Microsoft Silverlight plugin has a task in streaming Netflix on its software. If the plugin is outdated, you may face points.
Press Win+R to open the Run window and kind the command appwiz.cpl. Hit Enter to open the Programs and Features window. Right-click on the Microsoft Silverlight plug-in and choose the choice to uninstall it.
Restart the system as soon as the plug-in has uninstalled.
After that, you may reinstall the plug-in.
5] Update the Graphics card drivers
An outdated graphics card driver may trigger the difficulty in dialogue. In such a case, as follows:
Press Win+R to open the Run window and kind the command devmgmt.msc. Hit Enter to open the Device Manager window.
Expand the record of Display adapters. Right-click on your graphics card driver and choose Update driver.
6] Check for interfering third get together functions
Many third-party functions like safety suites and anti-virus applications are identified to intrude with the Netflix app. Thus, you possibly can disable such functions quickly to isolate the trigger. The greatest approach to do it’s in .
7] Re-install the Netflix app
If every little thing else fails, you possibly can strive re-installing the Netflix app.
To re-install the Netflix app, go the Programs and Features window, as defined in resolution four and uninstall the app. Then obtain the Netflix app once more from its official web site.
Hope one thing helps!