Troubleshoot Your Phone app problems & issues on Windows 10

troubleshoot your phone app problems issues on windows 10 - Troubleshoot Your Phone app problems & issues on Windows 10

For Windows 10 customers, which can be additionally iPhone or Android cellphone customers, putting in the very helpful Your Phone app on their cellphone makes a whole lot of sense!  But instances chances are you’ll discover that your or is going through different issues and problems. In this submit, we are going to current to you some primary troubleshooting steps you’ll be able to attempt in case you expertise any issues with the app on your Windows 10 gadget.

Let’s check out some person questions and the very best reply to them.

Yes, you need to use your cellular information to sync together with your PC. However, in case you’re involved about information utilization, you’ll be able to stay on a Wi-Fi connection.

Your Windows 10 laptop computer must be plugged in and  turned Off to maintain your units synced.

Your Phone app will solely ever create short-term information on your PC when viewing copies of your latest pictures. It shouldn’t be doable to switch different information.

To make sure the quickest, most dependable connection, your Android cellphone and PC should be related to the identical trusted Wi-FI community. This optimization isn’t doable on a public connection, for instance, in a espresso store, resort, or airport.

When you first hook up with a Wi-Fi community via Windows 10, you’ll be prompted to set it as public or personal (trusted). You also can change it at any time.

Note: These adjustments may not all the time be doable – for instance, in case your office controls your community connection.

5] Problems connecting your Android cellphone and PC

Do the next:

  • Double-check you’re utilizing the identical Microsoft Account to signal into each Your Phone apps.
  • Ensure Battery saver isn’t operating on your PC or Android cellphone, as this may have an effect on connectivity.
  • Ensure you may have an lively Wi-Fi connection and you may open your browser and navigate to your favourite web site.

If you continue to can’t join, proceed with the next troubleshooting recommendation.

On your PC:

Check if Your Phone app can run within the background.

  • Select Start (or press the Windows emblem key on your keyboard), then choose Settings  > Privacy > Background apps.
  • In the listing Choose which apps can run within the background, guarantee Your Phone is enabled.

Ensure nothing is stopping you from sharing throughout units.

  • Select Start (or press the Windows emblem key on your keyboard), then choose Settings  > System > Shared experiences.
  • If you see Fix now in Accounts, choose it and comply with the directions.

On your Android cellphone:

Make positive you’ll be able to obtain app notifications.

  • Go to your cellphone Settings  > Apps (or Apps & Notification on some telephones) > Your Phone Companion and test that notifications are enabled.

Make positive Do not disturb is turned Off.

  • Go to your cellphone Settings  Sounds (on some telephones this is likely to be Sounds & Vibration or Sounds & Notifications) and test to see that Do not disturb is turned Off.

6] Issues with the Your Phone app after the Android 10 replace

After updating to Android 10, in case you are unable to launch permissions for options (notifications, messages, pictures) please full the next steps:

  • To get Photos and Messages working:
  • Go to Settings on your Android cellphone
  • Search for App Info and faucet on it
  • Tap on See all apps
  • Find Your Phone Companion and faucet on it
  • Tap on Permissions and permit the next:
    • Storage
    • Contacts
    • SMS
    • Phone.

To get Notifications working:

  • Go to Settings on your Android cellphone.
  • Search for “Notification entry.”
  • Find Your Phone Companion within the listing and faucet to toggle off/on.
  • A pop-up will seem – choose Allow when prompted.

If you’re nonetheless having issues, please present in-app suggestions:

Open the Your Phone Companion app on your Android cellphone:

  • Go to Settings.
  • Tap Provide Feedback.

Open the Your Phone app on your PC:

  • Go to Settings.
  • Tap Send suggestions.

7] How to unlink cellphone and PC

On your cellphone:

  • Go to your cellphone Settings  > Apps (or Apps & Notification on some telephones) > Your Phone Companion.
  • Tap Force Stop.
  • Tap Storage > Clear Cache > Clear Data.


On your PC:

  • Open your browser and go to accounts.microsoft.com/units. Sign in together with your Microsoft account.
  • You’ll be offered with a listing of all of your related units. For every, choose Show particulars > More actions after which Unlink this cellphone.
  • Select Start  (or press the Windows emblem key on your keyboard), then choose Settings  > Phone > Unlink this PC.
  • Select Back to return to Windows Settings Home, after which choose Apps.
  • In Apps & options, choose Your Phone.
  • Select Advanced choices > Reset.

Once these steps are accomplished, go to the Your Phone app on your PC and comply with the set-up course of to ascertain a brand new hyperlink.

eight] Using Your Phone with a number of PCs

It’s not doable to attach your cellphone to a number of PCs at one time. As a workaround, you’ll be able to disconnect one PC out of your cellphone and re-connect to a different.

On your cellphone:

  • Swipe downwards from the highest of your display to disclose your Android Notification panel.
  • Tap to develop the Your Phone Companion notification.
  • Tap Disconnect.

On your second PC:

  • Check you’ve accomplished the Your Phone app arrange course of to hyperlink your cellphone and PC.
  • Open the Your Phone app – you’ll then obtain a notification on your Android cellphone prompting you to Allow the connection.

Your Android cellphone is now related to your second PC. Repeat the method to hook up with your first PC once more.

9] How do I test I’m operating the latest model of Your Phone

Updates will probably be put in mechanically if this selection is enabled on your Android cellphone/PC. To guarantee a easy expertise we suggest updating to the latest model the place accessible. Before doing this, guarantee each your Android cellphone and PC are related to Wi-Fi.

On your cellphone:

  • Open the Your Phone Companion app.
  • Tap Settings.
  • Tap Check for Updates.
  • Wait for the replace to finish efficiently, then shut and reopen the Your Phone app.

On your PC:

  • Open the Microsoft Store.
  • Search for Your Phone.
  • If an replace is obtainable to you, you will note an Update button. Select Update and look ahead to the replace to finish efficiently, then choose Launch.

You also can do this:

  • Open the Microsoft Store.
  • Select More (… ellipsis button) situated subsequent to your Microsoft Account image.
  • Select Downloads and Updates.
  • If a Your Phone replace is obtainable, you will note an Update button.  Select Update and look ahead to the replace to finish efficiently, then choose Launch.

Note: It can take a couple of minutes for the updates to be acknowledged by the app. If the Your Phone app remains to be in an “replace state,” wait a couple of minutes, then restart your Android cellphone. On your PC, shut and reopen the Your Phone app.

10] How do I make a suggestion to make Your Phone higher?

On your cellphone:

  • Open the Your Phone Companion app.
  • Tap Settings .
  • Select the Provide Feedback choice.

On your PC:

  • Type Feedback hub into the search field on your Windows taskbar or press Windows key + F.
  • Select Suggest a function.

11] What can I do with my Photos utilizing Your Phone?

The Your Phone app affords a number of methods to work together together with your pictures.

Selecting a photograph will open it utilizing the Windows Photos app. Here you’ll be capable to view your picture or edit it as you want. If you save your adjustments, they’ll be saved as a brand new file and your authentic picture will stay unchanged on your cellphone.

Long-press on a photograph (or right-click if utilizing a mouse) to Copy, Share or Save as.

You can copy your picture and paste it into an Office doc, an e mail, your Desktop, but it surely’s not doable to repeat a photograph right into a textual content message.

To share a photograph, choose and maintain (or right-click) the picture, and choose Share.

12] Why can’t I view greater than 25 pictures in Your Phone app

To decrease community bandwidth and maximize efficiency, we present your 25 most up-to-date pictures and screenshots out of your cellphone.

Also, we solely get pictures which can be within the Camera Roll or Screenshots folders on your Android cellphone. If you moved or saved your pictures to a unique folder on your Android cellphone, they won’t seem within the Your Phone app.

13] Can I delete my pictures?

No. The Your Phone app solely creates copies of your latest pictures. These are saved as short-term information on your PC. Deleting the short-term file on your PC won’t have an effect on the unique on your Android cellphone.

How do I ship textual content messages from my PC?

  • On your PC, within the Your Phone app, choose Messages.
  • To begin a brand new dialog, choose New message.

14] Text messages and MMS

The Your Phone app helps messages despatched by Short Message Service (SMS). It additionally helps Multimedia Messaging Service (MMS) group messaging. You can nonetheless ship favourite pictures and your GIFs out of your PC.

How many messages can I see?

To decrease community bandwidth and maximize efficiency, textual content messages that you just’ve acquired or despatched throughout the final 30 days will probably be proven.

Can I handle or delete my messages?

You can’t handle or delete messages on your PC.

15] Phone notifications

How do I view my cellphone’s notifications on my PC?

Select Notifications. Notifications out of your cellphone will now seem on your PC.

How do I select which notifications I need to see?

Once you’ve began to obtain notifications, then you’ll be able to select which apps you’d prefer to see notifications from.

On your PC:

  • Select the Notifications menu merchandise.
  • Select Customize. The Settings web page will seem.
  • Under Pick which apps notify you, you’ll see a listing of all of the apps which have despatched notifications to your PC. If an app hasn’t despatched a notification but, then it received’t seem right here. You can flip notifications Off or On.

Can I count on to see all my notifications?

Apart from notifications that can not be dismissed on your Android cellphone, all notifications will probably be displayed on your PC.

What occurs once I dismiss notifications?

Dismissing notifications on your PC may also take away them out of your Android cellphone (and vice-versa).

On your PC:

You can dismiss notifications by urgent the X subsequent to every notification within the listing. You also can dismiss all notifications without delay by deciding on Clear All.

Why am I not receiving any notifications?

You received’t see any notifications if:

  • Your Windows laptop computer battery is low, or Battery saver has been turned On.
  • If is turned on.
  • If Battery optimization exception is about to Off in Your Phone Companion Settings on your Android cellphone.

Why have my notifications stopped syncing?

Notifications work independently to different Your Phone options like Messaging and Photos. When they cease working, resetting the notification permissions ought to begin the syncing course of once more.

On your Android cellphone:

  • Go to Settings and seek for “Notification entry.”
  • Find Your Phone Companion within the listing and faucet to toggle off/on.
  • A pop-up will seem – choose Allow when prompted.

On your PC:

  • Open the Your Phone app and select Notifications. Wait in your Notifications to refresh – they need to now sync as regular.

Hope you discover the article helpful.

TIP: To hyperlink your iPhone and Windows 10 PC, you’ll have to set up Microsoft Edge or because the companion app on cellphone.

Obinna Onwusobalu, MCSA MCTS MCITP, has studied Information & Communication Technology and is a eager follower of the Windows ecosystem. He runs a pc software program clinic. He says, it is best apply to create a System Restore Point earlier than making any adjustments to your system.

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